Sticky Brand accepts requests for cancellation and refund by the Users only for the portion of Service not yet provided. The fees paid are non-refundable in the event that:

• the Service has already been provided at the time of payment;
• the User had not disabled automatic renewals before the expiration date and the service has been automatically renewed for an additional billing period.

We offer a 100% satisfaction guarantee on the quality of our products. If any of our custom products received do have defects or do not match the customer approved proof please contact us through one of the methods below.

Call us at: 844-678-4259
Email: hello@thestickybrand.com

If you are not happy with your order, please let us know within 30 days of receiving your products, by phone, email, or live chat. We will be unable to replace or refund any orders brought to our attention after 30 days of confirmed delivery by our carriers.

Navidium Shipping Protection
In an effort to provide more safety, assurance, and insurance for our customers, we are happy to offer Navidium Shipping Protection. Filing a claim with postal carriers is often complicated and time consuming, with varying results. For just a small fee based on  your order value you can protect your package and we will send you a replacement if your package is damaged, lost or stolen.

How to submit a claim:
If you have paid for Navidium Shipping Protection, please fill out a claim here within 5 days after the delivery date. A member of our customer service team will assist you within 48 hours of receiving the claim notification.

What happens after your claim has been submitted:
We will begin an investigation into the damaged, lost or stolen package. After your claim has been submitted, please allow us 5 business days to work on and process your claim.

What happens once your claim has been approved:
Once our customer service team has reviewed and approved your claim, your order will be eligible for a reprint at our cost, refund of product cost, or a gift card for future purchases.  Please select your desired outcome when making the claim request. Sticky Brand reserves the right to select the outcome, based on the result of our findings during the claims process.

Terms and Conditions:
Navidium Shipping Protection is optional, but by opting-out of shipping protection, we will not be liable for lost packages, including packages that are confirmed delivered by the carrier, but not received.

• Packages will not be reshipped, nor refunds given in the event that packages are lost or damaged during transit, and no insurance was purchased.
• We reserve the right to classify your package as delayed if there are known delays in your area.
• We reserve the right to deny claims due to insurance fraud, and/or abuse.
• Shipping protection is non-refundable.
• Shipping protection can not be canceled after an order has shipped.