Support

Typical orders take 4-6 business days (Monday-Friday) to print, after proof approval.

You will automatically receive an email with tracking information upon shipment. You can view shipment status and
tracking # in your customer account here. If you believe there is an issue with your order shipment, please contact us at
hello@thestickybrand.com and one of our customer service representatives will assist.

If your package is damaged, lost or stolen and you purchased shipping protection at check out click here. If you did not purchase shipping protection click here. To learn more about Sticky Brand package protection by Navidium click here.

Please visit your customer account here to approve or request changes to your proof and view order status.

Email us at hello@thestickybrand.com and one of our customer service representatives will help update your order.

We know that nothing is more frustrating than an order missing an item. Please click here to notify a member of our support
team to resolve the issue.

If you have received an order and believe there has been an error with the printing or an issue with the quality, please click here
to notify a member of our support team to resolve the issue.

We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective help over the phone. By keeping our support online we can instantly view your account and other information so we can troubleshoot effectively, without putting you on hold.

Furthermore, our online support keeps detailed records in one place. This ensures nothing gets lost in translation. We'll always have access to previous support items, so you won't have to repeat questions.

Our Customer Support team members are real, friendly humans. We love answering questions, solving problems, and helping you make the best stickers.

If you are selling your stickers as products and can supply us with a valid reseller certificate(*), we can change your account status to exempt. Please email your reseller certificate or your 501(c) status documentation to accounting@thestickybrand.com

(*)NOTE: Your reseller certificate is different from your sales and use tax certificate. You can download a blank reseller certificate from your state website. Please incl. the following vendor information when completing the form:

Sticky Brand
66 Bowdoin Street
South Burlington, VT 05403

Once we have received your exemption certificate(s), your account will be updated within 1-3 business day. Please note that we cannot remove sales tax on orders places prior to your account tax status change.

Contact us via email at hello@thestickybrand.com to get a custom quote for international shipping.

We will send you a digital proof with cutlines and final artwork for you to approve before you confirm your order for printing. 

For inquiries about wholesale pricing please contact us at orders@thestickybrand.com

We accept JPG, GIF, PNG, BMP, PDF, AI, SVG, TIFF, and PSD file types.

Bombproof stickers are a proprietary, dual layer material combination, printed with an ultra high resolution digital printer and feature permanent adhesive vinyl with an optically clear outer protective laminate.  Bombproof stickers are engineered to withstand abrasion, UV damage, cold weather, chemicals, road salt and will stick and last 6-8 years outdoors when properly applied to a clean solid surface.

We offer samples for the majority of our products. You can order a Sticky Brand sample pack here. If you would like to order a custom sample using your artwork contact us directly for cost and availability by using the contact form. 

We can print wall graphics at up to 48” wide and up to the length of a roll (150 ft.) if printing a full pattern graphic.  For projects consisting of multiple wall graphics at different sizes please send us all artwork and dimensions so we can find the best solution for you.

Our wall graphics can be printed on removable or permanent adhesive based material upon request. We recommend using our permanent adhesive Bombproof material with Matte finish for wall graphics for ease of application and long lasting application.  In some cases paint may be damaged when removing wall graphics depending on the quality of paint to which the graphic is applied. Wall graphics removed slowly and carefully can usually do so without causing damage.

We can print on the backside of stickers. Please contact us at orders@thestickybrand.com or use our contact form for a quote.

We can print stickers up to 50" x 1800" (150 ft.) but can vary based on the type of sticker material.

We can print stickers up to 50" x 1800" (150 ft.) but can vary based on the type of sticker material.

Our website displays the total cost for all items up to 10,000 units. There are no additional charges beyond what we display during the ordering process, aside from tax and shipping cost if applicable. For orders over 10,000 units please contact our sales team at orders@thestickybrand.com

Yes, we can cut your sticker exactly to your design for no additional charge. So, design away.

Kiss-cutting means the edge of each sticker is cut by a sharp metal knife but the cut does not penetrate the sticker’s backing so they arrive on a small sheet and the sticker can be easily pulled off.

Our custom magnets are 16 mils (0.40 mm)

All of our magnets are weatherproof. However we recommend removing car door magnets before entering a car wash. The water pressure and brushes can be strong enough to remove the magnets from your vehicle.

No. Magnets will not do any damage to your car's paint. Car magnets will shield the paint beneath them from UV sun rays and fading. It is recommended to occasionally remove car magnets from the vehicle per our care instructions so the area has some sun exposure.

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. You also earn points for sharing with friends, following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to earn exclusive access to coupons, launches, promotions, giveaways, and more. You can view the full list of perks on our rewards page.

Good news! If you signed up for a Sticky Brand customer account before 9/1/25, you are automatically enrolled in the Loyalty and Referrals program. If you created a Sticky Brand customer account after 9/1/25 and opted in to a loyalty account you can access the account and learn more about how you can earn rewards for purchases, referral, and other point-earning activities, here.  If you did not sign up for a loyalty account while signing up for a Sticky Brand customer account and would like to join you can sign up now here. To access your Sticky Brand customer account to view past orders, reorder, view proof approvals and track shipping on your orders, click here.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

You will only receive points for purchases made from the date you sign up for the program.

Contact customer service by emailing hello@thestickybrand.com and our team will be happy to assist you with merging your accounts.

No, sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit the rewards page to get started.

Exchanging your points for great rewards couldn't be easier! Simply build a cart with products and check out as usual. When you reach the checkout page you will see a 'Redeem' drop down. Simply select the amount of reward points you would like to redeem and the reward value will be applied to your order.

100 points = $2 dollars. Higher tiers in the VIP tier program earn more points at a quicker rate but 100 points always = $2 dollars.

Each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review or like us on Facebook. Access all the ways to earn points on the rewards page.

No. That’s the best part about being a rewards member!  You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.

Your points will expire 90 days from the original purchase date. If we ever decide to end the rewards program, your points and perks will expire with the program. We also reserve the right to terminate any person’s rewards membership if we believe you are violating our terms and conditions, reselling products, exploiting the program, making excessive returns, engaging in fraud, abuse of privileges, or inappropriate behavior that seeks to manipulate the rewards program, or for any other reason we deem necessary based on our sole discretion. If your account is terminated by you or us, or you opt out of the rewards program, you will lose any unused rewards as well as all points that have not been redeemed.

Your VIP tier is determined by the amount you spend over a rolling 12 month period. For example, on March 1st, your VIP tier status will be based on your cumulative spend since March 1st of the previous year. Silver Tier, earned by signing up and no purchase needed. Gold Tier, you must spend $250 within a 12 month window. Platinum Tier, you must spend $600 within a 12 month window. Once you qualify, you will instantly move up and have access to that tier's perks.

When you are signed into your rewards account, your rewards home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.

Once you are in a Silver, Gold or Platinum tier, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account. Once you get to the checkout screen you will see your total available Rewards points in a drop down menu in the checkout  To use your rewards, select the points redemption dropdown to select the number of points you would like to redeem on the order you are placing, then continue with the checkout process. You must have a minimum balance of at least 100+ points each time you would like to make a redemption, and points must be redeemed in increments of 100 points or $5.

The Sticky Brand Loyalty Rewards Program ("Program") is offered at the sole discretion of Sticky Brand, and is intended solely for eligible customers located within the United States and Canada.

Right to Modify or Terminate

Sticky Brand reserves the right to modify, suspend, or terminate the Program, in whole or in part, at any time and for any reason, with or without prior notice. This includes, but is not limited to, changes to Program rules, point accrual rates, reward availability, expiration policies, and participant eligibility. Any changes will be effective immediately upon posting on our website, unless otherwise stated.

No Guarantee of Rewards or Availability

Participation in the Program does not guarantee the availability of any specific reward, point value, or benefit. Sticky Brand makes no representations or warranties regarding the continued operation of the Program or uninterrupted access to Program features. Rewards, point balances, and promotional offers may be changed or removed at any time without notice.

Participant Expectations and No Obligation

The Program is a promotional offer and is not intended to create any legal or contractual rights or obligations between Sticky Brand and any participant. Participation is voluntary and does not guarantee any specific outcome, financial benefit, or continued access to the Program. Points have no cash value and are non-transferable.

By participating in the Program, you agree to abide by all current and future Program terms as posted on our website. It is your responsibility to review the Program terms periodically to stay informed of any changes.