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Frequently Asked Questions - Sticky Brand

Most orders placed fall within the following timeframe. Please contact us at hello@thestickybrand.com if you believe there is an issue with your order.

Expert customer service and shipping infographic
Order Support

Order Support

Where is my order?

Typical orders take 5-8 business days (Monday-Friday) to print, after proof approval.

Where Can I Approve My Proof?

Please visit your customer account here to approve or request changes to your proof and view order status.

I Uploaded the Wrong Artwork

Email us at hello@thestickybrand.com and one of our customer service representatives will help update your order.

I received my order and it is missing items!

We know that nothing is more frustrating than an order missing an item. Please click here to notify a member of our support
team to resolve the issue.

I received my order and there is an issue with my stickers!

If you have received an order and believe there has been an error with the printing or an issue with the quality, please click here
to notify a member of our support team to resolve the issue.

Where is my tracking info?

You will automatically receive an email with tracking information upon shipment. You can view shipment status and
tracking # in your customer account here. If you believe there is an issue with your order shipment, please contact us at
hello@thestickybrand.com and one of our customer service representatives will assist.

Do You Offer Phone Support?

We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective help over the phone. By keeping our support online we can instantly view your account and other information so we can troubleshoot effectively, without putting you on hold.

 

Furthermore, our online support keeps detailed records in one place. This ensures nothing gets lost in translation. We'll always have access to revious support items, so you won't have to repeat questions.

 

Our Customer Support team members are real, friendly humans. We love answering questions, solving problems, and helping you make the best
stickers.

General Questions

General Questions

Can i get tax exemption status?

If you are selling your stickers as products and can supply us with a valid reseller certificate, we can change your account status to exempt. Please email your reseller certificate or your 501(c) status documentation to accounting@thestickybrand.com

Once we have received your exemption certificate(s), your account will be updated within 1-3 business day. Please note that we cannot remove sales tax on orders places prior to your account tax status change.

Do you ship internationally?

Contact us via email at hello@thestickybrand.com to get a custom quote for international shipping.

Can I see a proof before ordering?

We will send you a digital proof with cutlines and final artwork for you to approve before you confirm your order for printing. 

Do you offer wholesale discounts?

For inquiries about wholesale pricing please contact us at orders@thestickybrand.com

What type of art file formats do you accept?

We accept JPG, GIF, PNG, BMP, PDF, AI, SVG, TIFF, and PSD file types.

Stickers

Stickers

What Are Bombproof Stickers?

Bombproof stickers are a proprietary, dual layer material combination, printed with an ultra high resolution digital printer and feature permanent adhesive vinyl with an optically clear outer protective laminate.  Bombproof stickers are engineered to withstand abrasion, UV damage, cold weather, chemicals, road salt and will stick and last 6-8 years outdoors when properly applied to a clean solid surface.

Can I Order Samples?

We offer samples for the majority of our products. You can order a Sticky Brand sample pack here. If you would like to order a custom sample using your artwork contact us directly for cost and availability by using the contact form

What Sizes Are Available For Wall Graphics?

We can print wall graphics at up to 48” wide and up to the length of a roll (150 ft.) if printing a full pattern graphic.  For projects consisting of multiple wall graphics at different sizes please send us all artwork and dimensions so we can find the best solution for you.

Will Wall Graphic Stickers Damage My Walls When Removing?

Our wall graphics can be printed on removable or permanent adhesive based material upon request. We recommend using our permanent adhesive Bombproof material with Matte finish for wall graphics for ease of application and long lasting application.  In some cases paint may be damaged when removing wall graphics depending on the quality of paint to which the graphic is applied. Wall graphics removed slowly and carefully can usually do so without causing damage.

Can you print on the backside of stickers?

We can print on the backside of stickers. Please contact us at orders@thestickybrand.com or use our contact form for a quote.

What is the largest size sticker you can order?

We can print stickers up to 50" x 1800" (150 ft.) but can vary based on the type of sticker material.

What is the largest size stickers you can print?

We can print stickers up to 50" x 1800" (150 ft.) but can vary based on the type of sticker material.

Can I get a quote?

Our website displays the total cost for all items up to 10,000 units. There are no additional charges beyond what we display during the ordering process, aside from tax and shipping cost if applicable. For orders over 10,000 units please contact our sales team at orders@thestickybrand.com

Can you make a sticker to my own custom shape? 

Yes, we can cut your sticker exactly to your design for no additional charge. So, design away.

What are kiss-cut stickers?

Kiss-cutting means the edge of each sticker is cut by a sharp metal knife but the cut does not penetrate the sticker’s backing so they arrive on a small sheet and the sticker can be easily pulled off.

Magnets

Magnets

How Thick Are Your Magnets?

Our custom magnets are 15 mils (0.38 mm)

Is a car door magnet safe to take through the car wash?

All of our magnets are weatherproof. However we recommend removing car door magnets before entering a car wash. The water pressure and brushes can be strong enough to remove the magnets from your vehicle.

Will car magnets damage my car’s paint?

No. Magnets will not do any damage to your car's paint. Car magnets will shield the paint beneath them from UV sun rays and fading. It is recommended to occasionally remove car magnets from the vehicle per our care instructions so the area has some sun exposure.