Sticky Brand Return Policy
We offer a 100% satisfaction guarantee on the quality of our products. If any of our custom products received do have defects or do not match the customer approved proof please contact us through one of the methods below.
Call us at 844-678-4259
Find us on Live Chat on thestickybrand.com
The 100% customer satisfaction guarantee:
If you are not happy with your order, please let us know within 30 days of receiving your products, by phone, email, or live chat on thestickybrand.com. We will be unable to replace or refund any orders brought to our attention after 30 days of confirmed delivery by our carriers.
We will never ask you to send back products before we will reproduce a damaged or misprinted order.
If for any reason, Sticky Brand is unable to reproduce your order to your full satisfaction we will provide a full refund.
Orders Lost, Delayed, or Damaged During Delivery
Our shipping partners are an important part of our business, which means that we expect nothing short of excellent, on time service on your shipments. While your order is in transit, situations may come up that are slightly out of our control. Please let us know within 30 days of the delivery date (or quoted delivery date for expedited orders) if your order arrived damaged, late, or was lost in shipment.
NOTE: Weather delays that impact transit times are not covered as part of our guarantee.
The intent of our guarantee is to stand behind the quality and value of our products. We do not assume liability for lost sales, labor costs, or other costs – but will cover the cost of reprinting stickers and shipping costs.
We appreciate your business, and thank you for choosing Sticky Brand