Frequently Asked Questions

Stickers

What are Bombproof Stickers?

Bombproof stickers are a proprietary, dual layer material combination, printed with an ultra high resolution digital printer and feature permanent adhesive vinyl with an optically clear outer protective laminate.  Bombproof stickers are engineered to withstand abrasion, UV damage, cold weather, chemicals, road salt and will stick and last 6-8 years outdoors when properly applied to a clean solid surface.

What finishes are available for Bombproof Stickers?

Bombproof stickers are available with a gloss or matte finish. Both finishes have similar long term durability characteristics

What are Everyday Stickers? 

Every day stickers are ultra high resolution, digitally printed, thick, easy to apply Vinyl or PVC intended for indoor use or product packaging and labeling. The adhesive and durability characteristics while engineered for indoor use are still water and UV resistant and in many cases will last 2-3 years outdoors. The surface area of Everyday stickers is not intended for applications which experience extended durations of abrasion or touch such as a cell phone or laptop which will be moved in and out of a pocket or bag on a regular basis.

What finishes are available for Everyday Stickers?

Everyday stickers are available with a gloss or matte finish.

What makes Bombproof different from Everyday Stickers?

Our Signature Bombproof stickers are laminated with a heavy duty layer, making them UV resistant, scratch resistant, weather resistant, and durable for up to 8 years.

Do you offer free shipping?

We offer free shipping on all orders.  We also offer free local pickup at our 161 Main St Location in Burlington, VT.  Pickup hours are Monday-Friday 10am-5pm.

Can I return my stickers if I am not happy with the quality?

We offer a 100% satisfaction guaranteed on all our products. If you have an issue with the quality of your order received please contact us and we will work with you to reach a resolution.

What is the best format for my files?

We accept all standard artwork formats i.e., .ai, .pdf, .jpeg etc. While we accept all standard artwork formats, we recommend uploading vector artwork when possible. Otherwise we recommend that your artwork be at least 300 pixels per inch.

How long will it take to make my stickers?

For the majority of our products standard turnaround time is 3-5 business days depending on the product you’re ordering. If you have an event or time sensitive project we can work with you to fulfill your deadline.

 

 

What other products do you offer besides stickers?

We offer a wide variety of products including Labels, Coasters, Promotional Tents and Displays, Vehicle Graphics & Wraps and more. If you have an Idea for a product contact us through our custom project request form here.

Can I pick up my stickers if I live in the Burlington area? 

During the COVID-19 crisis we can arrange for curbside pickup at our 161 Main St location upon request and when pickup option is selected when ordering.

Can I order samples?

We offer samples for the majority of our products. You can order a Sticky Brand sample pack here. If you would like to order a custom sample using your artwork contact us directly for cost and availability here.

What is a standard sticker order?

Our most frequently ordered sticker size is 3” and the majority of our customers order between 500 & 1000 pieces per graphic.

Can I get a quote?

Our website displays the total cost for all items up to 10,000 units. There are no additional charges beyond what we display during the ordering process, aside from tax and shipping cost if applicable.For orders over 10,000 units please contact our sales team at orders@thestickybrand.com

Do you ship internationally?

Contact us via email at orders@thestickybrand.com to get a custom quote for international shipping.

Do you offer design services?

Our team of graphic designers can assist you with design from updates to your current logo through a full brand identity.  Start an inquiry through our quote and custom project contact form here and we will get you a quote for your project.

Can I see a proof before ordering?

We will send you a digital proof with cutlines and final artwork for you to approve before you confirm your order.  Some products may have a physical print sample option available at an additional cost.

Do you do graphic installs?

For ordering of wall graphics, window decals or vehicle branding, we offer installation services in Vermont. For other states we work with one of our business partners.

Do you offer partnership discounts?

We love working with other thriving businesses. Ask us about reseller discounts and one of our reps will work with you to find a partnership price that works for you.

Can I get tax exemption status?

If you are selling your stickers as products or can supply us with a valid reseller ID we can remove the sales tax from your order.

Do you have an order minimum?

We have a $100 minimum order for email direct orders.  Orders less the $100 can be placed through our website.

Do I have to order through the website?

While most customers will find our website the easiest and most efficient way to order our team of skilled and knowledgeable sales reps. can assist you directly as well. Email us at orders@thestickybrand.com or contact us at 844-678-4259 for assistance.

How will you use my artwork?

Upon ordering your artwork may be used to prepare a proof for you to review or  we may post a picture of your final product on our instagram feed or include it in one of our newsletters or website as a customer work example.

What payment methods do you accept?

You can pay online using: Visa, Mastercard, American Express or Discover Card

Coasters

Do you offer double sided printing on coasters?

We can print coasters both single and double sided depending on your specific needs.

What material are coasters made of?

Our signature coasters are printed on recycled wood pulp boards but we also offer a variety of coaster material options upon request.

Magnets

How thick are your magnets?

Our custom magnets are 15 mils (381 microns) thick. With laminate and coating, the total thickness is 19 mils (482 microns).

Wall Graphics

What sizes are available for Wall graphics?

We can print wall graphics at up to 48” Wide and up to the length of a roll if printing a full pattern graphic.  For projects consisting of multiple wall graphics at different sizes please send us all artwork and dimensions so we can find the best solution for you.

 

 

 

Will wall graphic stickers damage my walls when removing?

Our wall graphics can be printed on removable or permanent adhesive based material upon request. We recommend using our permanent adhesive Bombproof material with Matte finish for wall graphics for ease of application and long lasting application.  In some cases paint may be damaged when removing wall graphics depending on the quality of paint to which the graphic is applied. Wall graphics removed slowly and carefully can usually do so without causing damage.